When Britain's Sainsbury's Supermarkets looked for a partner to completely overhaul its telecommunications system, Mitel was the obvious choice. The shopping list was extensive: one SX-2000 LIGHT PBX, two automatic call distribution systems, the Teleware application for remote workers, a MitelMail voice mail system, and Ops Manager for overall system administration. It was a wise investment for one of England's major food chains; with six nodes located in different buildings, the system ensures back-up support should any individual node fail. Advanced call center solutions enable Sainsbury to measure service levels and set targets for customer service improvement, while the scalable network will accommodate expansion as Sainsbury's business continues to grow. A complete system tailored to individual needs--and a nourishing example of another critical link in the Mitel value chain.

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